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Frequently Asked Questions

Yes, you will need to register an account with us to place an order.

We accept both credit card and internet banking.

We are using Ninja Van courier service to delivery our orders.

Delivery time frame is as follows:

East Malaysia 2-3 working days

West Malaysia 4-5 working days

Pay & Collect at Store

Order number will be required upon payment and collection.

Customer who chooses to pay & collect at the store has to make payment via Cash / Credit Card at the selected outlet before collecting the item(s). 

Item(s) will be reserved for 7 working days only. If unpaid and uncollected after 7 working days, the order will be cancelled. 


Paid & Collect at Store

Order number will be required upon payment and collection.

Customer who paid and wish to collect at the store have to collect the item(s) within 7 working days. If uncollected after 7 working days, the order will be cancelled and refund. Refund normally takes 7 to 14 working days to process. 

If the customer is unable to collect the item(s) within 7 working days, kindly email to online@petico.my to request for an extension.