Orders
Questions related to delivery, order status etc.
Order Status
What is the status of my order?
To check the order status
After Login, go to My Accounts > My Orders or
Go to “Track Order” (at the upper right side of the website)
Here is what you will see:
In Progress - This means we received your order, and we are processing (picking and packing) your order.
Packed - This means your order is packed and still at Petico warehouse.
Shipped - This means your order has left Petico warehouse for shipment.
Completed - Your order has arrived!
How do I cancel or change my order?
Orders cannot be cancelled/amended once it is on ordered status.
For urgent requests, please contact Petico customer care via live chat, email, or hotline.
How long does it take to get my order?
Order will be delivered within 2-5 business days after your order has been placed (excluding weekends and public holidays).
For Express Shipping, your order will be delivered within the same day if you place your order on the same day before 12noon. Otherwise, receive your order the following working day.
Only orders placed on a working day are entitled to next working day delivery.
Click here for more info on Delivery and Express Delivery
Shipping
How much is shipping?
The minimum spending for free delivery is RM100 net after discount. Shipping Fee will be incurred for orders under RM100.
Do I need to be there to receive my order?
Please indicate them on the delivery note.
What happens if I keyed in the wrong address?
Change of address are only allowed if the items are not yet on the "Ready to Ship" status. You can track your order here.
Pickup from Store
How does it work?
After received a ready to pick up email confirmation of your order. Customer can pick up from the selected store.
Customer must present their proof of order confirmation upon collection.