Others
Questions related to everything else thats not categorized.
Return and Replacement
How do I request a return or replacement?
Exchange/return of goods* is allowed on a case-to-case basis up to 14 days from the date order delivered date and subject to the reason of return.
If 7 to 14 days have gone by since your purchase, unfortunately, we cannot offer you an exchange or refund.
Change of mind within 7 days
Product defect within 14 days
Received the wrong item within 14 days
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
CLEARANCE items are not eligible for refund/exchange
Opened canned or package pet food
Opened and consumed canned or package pet food that is less than 80% of the original content.
Collars, beds, cages, wearables, hygiene, health and personal care items
To complete your return, we require a receipt or proof of purchase.
A delivery fee will be imposed on exchanges and returns due to a change of mind.
Once the item(s) is returned to our warehouse, our team will inspect the condition of the item(s) and contact you on the outcome.
Click here for more info on Delivery, Return & Exchange Policy.
Petico Points
How do I earn Petico Points?
There are many ways to earn Petico Points:
Sign up as a member with us & earn 300 Petico Points!
Leave us a product review & *earn 50 Petico Points!
Place an order and earn the points from your total spending. (Every RM1 spent to earn 1 Petico point)
What can I do with my Petico Points?
You can redeem your Petico Points to get vouchers or merchandise! For example, 300 Petico Points can be redeemed for RM5.
Will my Petico Points expire?
Yes, Petico Points will be expired after 6 months of inactivity. The point balance will be reset to 0.
How to redeem voucher or merchandise with Petico Points?
You can use your Petico Points to redeem vouchers or merchandise at My Rewards.
Login to your Petico account.
Go to My Reward.
Under the Redeem tab, choose your preferred voucher or merchandise and click Redeem.
The redeemed voucher/merchandise will now appear in your Reward Wallet.
When checking out, select and apply the voucher or merchandise in your cart.
Continue to payment to complete your order.
✨ And that’s it!
If it’s a voucher/coupon – congrats, you’ve just used your reward voucher!
If it’s merchandise – purrfect, you’ve successfully redeemed your item and it will be shipped together with your order.
Wallet
What is Petico Wallet?
Petico Wallet is a digital wallet that allows you to store and use store credits for purchases on Petico. You can use your wallet balance to pay for orders, either partially or fully.
Store credits is your Wallet cannot be converted to cash or refunded to a bank account. Store credits do not expire unless stated, you may check your wallet account for clarification on any expiry dates.
My wallet credits are non-transferable and can only be used by the account holder.
How do I activate my Petico Wallet?
To activate your wallet, log in to your Petico account and navigate to the My Wallet section. Click the activate button and set your pin code. When setting your pincode you will be ask to enter your OTP which will be sent to your registered phone number.
How can i check my Petico Wallet balance?
You can check your wallet balance anytime by logging into your account and going to the My Wallet section in your profile.
How do i use my Petico Wallet balance?
At checkout, you’ll see the option to apply your wallet balance. You can choose to use the full amount or a partial amount along with other payment methods. Once entered you will have to enter your wallet pin code to apply the store credit.
Can i top up my Petico Wallet?
No, the wallet balance is only issued by Petico through refunds, promotions, or special campaigns.
What happens if my order is canceled or refunded?
If you paid using your Petico Wallet, the refund amount will be credited back to your wallet.
How do i change my Petico Wallet PIN?
If you want to change your wallet PIN, follow these steps:
Go to the Wallet section in your Perromart account.
Click on "Change PIN".
Enter your current PIN for verification.
Enter your new PIN and confirm the change.
Your new PIN will be updated immediately for future transactions.
If you forgot your PIN, follow the forgot PIN steps instead.